Super Bowl: A Really Bad Time for Time Warner Cable to Go Out

The contest was viewable on the cable carrier's high-definition Fox channel, TWC reported.

MetLife Stadium, the site of Super Bowl 2014. Patch file photo
MetLife Stadium, the site of Super Bowl 2014. Patch file photo

Some Southland customers of Time Warner Cable, including some in Riverside County, experienced a service interruption that kept them from viewing part of the Super Bowl today.

Shortly after 5 p.m., Time Warner Cable reported via Twitter that it was working to fix an issue with its KTTV feed that was keeping some of its Los Angeles-area customers from viewing the game.

The contest was viewable on the cable carrier's high-definition Fox channel, TWC reported.

Customers from Los Angeles to Ventura County to Riverside County were reporting that the non-HD channel froze during a Volkswagen commercial.

The interruption, which also affected the KCAL and KTLA standard definition signals, appeared to end around 5:50 p.m., some viewers reported.

“We have resolved a technical issue with the SD signal and apologize for the inconvenience to our customers. There were no issues with the HD signal,” TWC spokesman Dennis Johnson said via email when queried about the interruption.

--City News Service

PirateGirl February 02, 2014 at 11:07 PM
Time Warner Cable is a joke. We constantly have problems with our cable TV. Bummer is....Verizon is not any better. Verizon customer service is awful. Stuck between a rock and hard place....that's for sure :(
Eric February 03, 2014 at 07:31 AM
I have had Dish Network for over 10 years. Never had a problem thus far. Cable is outdated and I can't see their technology hanging around much longer - especially with all the tech and customer service problems I keep seeing on the news.
LAKE ELSINORE RESIDENT February 03, 2014 at 08:26 AM
TW has been a problem since we got it and it only gets worse. Last year I was ready to switch but after this I am done with TW.
Jone February 03, 2014 at 10:12 AM
Couldn't get them on the phone or get their web site to work. Unbelievable right before half time and I lost 5 channels at the same time. Then when the game is over it comes back on. I did get a recording and was put on a list to call me when the channel was working again. I'm still waiting for the call. I am really fed up. I don't understand how it was that the most watched program of the whole year got shut off.
Martha L. Bridges February 03, 2014 at 11:13 AM
This whole TV cable system is one of the biggest rip offs. We pay dearly for poor customer service, confined and inflexible plans - all to watch poor quality shows and constant re-runs of 30 to 40 or more year old shows and movies. The technology to get rid of all these providers and their equipment is now available, and we should insist on having it. __________________________________________________________ Why are our city governments not pushing the cable providers for improvements and better pricing? Because like all the rest of our services, our local governments get a slice of the pie. It's just another hidden tax they hope we won't notice!


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